Vivente Atelier
Returns & refunds
Requesting a return
You have 60 days to request a return. Contact customer care with the order reference, item and reason for the request. Do not send the parcel until the correct receiving instructions have been supplied.
The correspondence address is not a return warehouse. Keep the item, its included parts and your order record while the request is being reviewed.
Wrong, damaged or faulty items
Describe the problem and which item is affected. A clear photograph may help, but it is not a reason to delay reporting an issue. Do not include identity documents or payment-card details in a support message.
Your rights for a faulty or misdescribed item are separate from a change-of-mind return. No wording on this page removes rights that apply under law.
Return costs and refund timing
After requesting a return within 60 days, send the item back within 14 days of receiving the return instructions. Keep it in its original condition with all supplied components. For a change-of-mind return, you pay return postage; the original shipping charge is not refunded. There is no restocking fee. Contact customer care for the receiving address before posting.
After the returned item is received and inspected, an eligible refund is processed within two business days. Your bank may take up to eight further business days to post it. Keep the return tracking receipt. An exchange or replacement depends on availability and confirmation.
Customer care
Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time (America/New_York). We usually reply within one business day.
Order cutoff: 3:00 p.m. Eastern Time, Monday through Friday. Orders received after the cutoff enter the next business-day handling window. This is not a promise of same-day dispatch.
The published address is for correspondence. Contact customer care for instructions before sending any return.